Email issues

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    Asked on January 18, 2017 at 04:26 PM

    A pop up window keeps coming up that says my email is unreachable.  I have been using the same email and nothing else has changed on my end.

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    Answered on January 18, 2017 at 06:14 PM

    I have checked and email address of your account is in the bounce list. Our system gave following result: is IN the bounce list 

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    I have now removed it from the bounce list.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guides:

    How to setup email alerts to prevent email bouncing related issues.

    Why I am not Receiving Email Notifications?

    It seems like your email provider have banned our IP address or domain. I would suggest you contact your IT department or your email provider to see if they are blocking emails coming from JotForm. Also ask them to whitelist emails that are coming from JotForm. 

    Hope this will help. Let us know if you need further assistance.