- HagadoneFormsAsked on January 18, 2017 at 04:27 PM
I have a form with a word count of 300 and no other limitations, but users are only allowed to type around 250-280 words before they're cut off. I can't find any other setting that would affect it, the only thing I have on is the maximum word count.Page URL:
- JotForm SupportBJoannaAnswered on January 18, 2017 at 06:24 PM
I have tested your form and I was able to replicate mentioned issue.
I have fix this issue on your form.
Please test it again.
Let us know if you need further assistance.
- HagadoneFormsAnswered on January 18, 2017 at 06:26 PM
Thank you BJoanna! Could you explain what you did in case I run into this issue again with another form? I have multiples of this form, this was just the only one I've been informed of issues with.
- JotForm SupportBJoannaAnswered on January 18, 2017 at 06:55 PM
I had to switch Form Builder back to our older version, by adding &old at the end of the URL inside of Form Builder.
Than I have inspected propertied of text area field and I saw that max Length was set to 1500, like this.
To resolve mentioned issue I have removed 1500 value from that field.
Then I switched back to new version by replacing &old with &test and reloading the page.
Hope this will help. let us know if you need further assistance.