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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Word count isn't accurate

    Asked by HagadoneForms on January 18, 2017 at 04:27 PM

    I have a form with a word count of 300 and no other limitations, but users are only allowed to type around 250-280 words before they're cut off. I can't find any other setting that would affect it, the only thing I have on is the maximum word count.

    Page URL:

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    JotForm Support

    Answered by BJoanna on January 18, 2017 at 06:24 PM

    I have tested your form and I was able to replicate mentioned issue. 

    I have fix this issue on your form.

    Please test it again.

    Let us know if you need further assistance. 

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    Answered by HagadoneForms on January 18, 2017 at 06:26 PM

    Thank you BJoanna! Could you explain what you did in case I run into this issue again with another form? I have multiples of this form, this was just the only one I've been informed of issues with.

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    JotForm Support

    Answered by BJoanna on January 18, 2017 at 06:55 PM

    I had to switch Form Builder back to our older version, by adding &old at the end of the URL inside of Form Builder. 

    Than I have inspected propertied of text area field and I saw that max Length was set to 1500, like this.

    To resolve mentioned issue I have removed 1500 value from that field.

    Then I switched back to new version by replacing &old with &test and reloading the page.

    Hope this will help. let us know if you need further assistance.