Word count isn't accurate

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    HagadoneForms
    Asked on January 18, 2017 at 04:27 PM

    I have a form with a word count of 300 and no other limitations, but users are only allowed to type around 250-280 words before they're cut off. I can't find any other setting that would affect it, the only thing I have on is the maximum word count.

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    BJoanna
    Answered on January 18, 2017 at 06:24 PM

    I have tested your form and I was able to replicate mentioned issue. 

    I have fix this issue on your form.

    Please test it again.

    Let us know if you need further assistance. 

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    HagadoneForms
    Answered on January 18, 2017 at 06:26 PM

    Thank you BJoanna! Could you explain what you did in case I run into this issue again with another form? I have multiples of this form, this was just the only one I've been informed of issues with.

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    BJoanna
    Answered on January 18, 2017 at 06:55 PM

    I had to switch Form Builder back to our older version, by adding &old at the end of the URL inside of Form Builder. 

    Than I have inspected propertied of text area field and I saw that max Length was set to 1500, like this.

    To resolve mentioned issue I have removed 1500 value from that field.

    Then I switched back to new version by replacing &old with &test and reloading the page.

    Hope this will help. let us know if you need further assistance.