What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Customer Service ASAP

    Asked by bnathan on January 18, 2017 at 04:59 PM

    Hi,

     

    I need assistance over the phone to update our payment information.  I've been emailing back and forth and I'm still unable to update our payment information.  Our current billing is set to expire on Jan 24th so I'm trying to address this ASAP so that we do not lose our account.  Please provide a phone number or call me at 703.549.2207 x506.

    I was told that the PayPal payment info had been erased but I'm still unable to update with new credit card information.

     

    Rica Muhammad

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    JotForm Support

    Answered by Mike_G on January 18, 2017 at 07:08 PM

    I see you opened two other threads regarding the same issue.

    https://www.jotform.com/answers/1030881-Update-credit-card-for-payment#3

    https://www.jotform.com/answers/1032675-Account-update#2

    And on both thread, you were advised to wait for your account to downgrade completely on the 24th and not re-subscribed until then to avoid further inconvenience.

    It was also mentioned by my colleague, David, on one of the threads mentioned above, that you will not lose any data.

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    Answered by bnathan on January 19, 2017 at 10:26 AM

    Thanks