What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal not showing up on my form AT ALL!?!

    Asked by riekescenter on January 18, 2017 at 05:15 PM

    On the back end it does not appear that there is any conditional formatting on the paypal wizard and I have already verified my account. When I preview the form however, the paypal disappears. We already ranone payment through it last night to make sure it was working before we went live, but now it's just gone.


    UGH! Why?!

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    JotForm Support

    Answered by liyam on January 18, 2017 at 08:25 PM


    I checked your form and the Paypal field is there. Although I noticed that there is a condition where if you answer Yes to the question Would you like to apply for Scholarship or Work Trade? the Paypal field gets hidden. Please double check your answers and see if you have properly selected the appropriate answer in order for your Paypal field to appear.