What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    why are you charging my account?

    Asked by Renee Hughes  on January 18, 2017 at 06:09 PM

    I talked with someone last month on this they were going to stop charging me and credit me back for december. instead they have charged me again.  Please help me and stop charging my card   I ned you to credit me back because i do not and will not be using these services

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    JotForm Support

    Answered by BDAVID on January 18, 2017 at 09:08 PM

    The subscription(ref #: INT130114-6390-23480S) that was located with your email address "reneehs@yahoo.com", has been cancelled and last payment refunded.

    I see that subscription was applied for the account "BodyLogic", which is registered with the email address "teach@bodylogicgroup.com". Just to let you know, that account is back to free status.

    Let us know if you need more help.