What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I change where my account is billed too?

    Asked by Kohlls on May 31, 2012 at 02:55 PM

    I paid for our account with my personal CC.  Now I need to switch it to my company card.  Do I need to downgrade and then upgrade again?  I dont want to be charged immediately again considering I just paid to upgrade earlier in the week.  Will I be charged again?

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    JotForm Support

    Answered by Mike_T on May 31, 2012 at 04:38 PM

    Thank you for contacting us.

    Downgrade and then upgrade would be fine in this case. As far as I can see, your premium subscription has been already cancelled, but your account will stay Premium until the time you have paid for expires (June 27th, 2012).

    After the expiration date you will be able to re-subscribe using new credit card details. You will be able to do that from the following page: http://www.jotform.com/pricing/

    Please feel free to contact us if you need any further assistance.

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    Answered by Kohlls on June 28, 2012 at 01:45 PM
    Im trying to resubscribe by premium account and it wont let me. I need to use a new credit card. UGH!!!!!

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    JotForm Support

    Answered by Goldo on June 28, 2012 at 02:14 PM

    You should be able to upgrade now by going to Account Settings > Upgrade To Premium.

    Let us know.