Email is getting blocked every few hours

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    dfinkelstein
    Asked on January 18, 2017 at 07:29 PM

    Our email (sales@instantcard.net) is making it to your bounce list every few others now.  

     

    It has been working great for almost 2 years, but for the last few months it started happening sporadically and has since increased on much faster intervals.  I am now having to remove the email twice a day from your bounce list.

    I have looked over your documentation and I cannot see what the problem is.  All emails to us(and customers) come from the noreply@jotform.com email (not ours).  Please provide steps to get this resolved so we can keep our business flow going as normal.

    This is getting pretty infuriating and we need to get this resolved ASAP.

    Thanks much,

    Yann

  • Profile Image
    Kevin_G
    Answered on January 18, 2017 at 09:45 PM

    What I would suggest you is to add (or ask your email provider to add) our mail server domain list: 

    us-sub1.jotservers.com

    us-sub2.jotservers.com

    aws-sub1.jotservers.com

    aws-sub2.jotservers.com

    us-app2.jotservers.com

    srv89.formresponse.com

    srv48.formresponse.com

    jotservers.com

    jotmails.com

    jotform.com

    amazonses.com

    email.amazonses.com

    *.smtp-out.amazonses.com

    jotform.co

    secure.jotform.co

    s3.amazonaws.com  

    static-interlogyllc.netdna-ssl.com

    This should help you with the bouncing problem, the following guide will help you to avoid bouncing problems as well: How-to-Prevent-Email-Bouncing-Related-Issues

    Also, a good way to avoid emails being blocked due to any security filter and also have more control over how the emails are sent is by setting up your custom sender email using the SMTP method, you should ask your email provider for this info and then follow this guide: How-to-Setup-SMTP-for-a-Form

    Hope this helps.