Emails Not Coming Through When Conditions Are Met

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    SalemStateResLife
    Asked on January 18, 2017 at 09:13 PM

    When a student selects their residence hall, the notification email should go to a different individual, which is set in the conditions area. These individuals are not receiving these emails.

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    ashwin_d
    Answered on January 18, 2017 at 10:35 PM

    Hello,

    I did check the conditions you have added in form and found that your email hhill@salemstate.edu and mcasto@salemstate.edu ended up in our bounce list for following reasons:

     

    Result: 

    hhill@salemstate.edu is IN 

     the bounce list 

    Reason(s) : smtp; 554 rejected due to spam URL in content

     

    Result: 

    mcasto@salemstate.edu is IN 

     the bounce list 

    Reason(s) : smtp; 554 rejected due to spam URL in content

     

    That is the reason why you were not receiving emails on the above email addresses. I have now removed your email address from bounce list and it should work fine. I would suggest you to please test your form again and get back to us if the issue persists.

    Thank you!

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    ashwin_d
    Answered on January 18, 2017 at 10:37 PM

    Please note that you can also use your own email address to send submission emails. You will have to add a custom sender email in your account and use your own SMTP settings. The follwoing guide should help you how to set up SMTP:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Thank you!