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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Emails Not Coming Through When Conditions Are Met

    Asked by SalemStateResLife on January 18, 2017 at 09:13 PM

    When a student selects their residence hall, the notification email should go to a different individual, which is set in the conditions area. These individuals are not receiving these emails.

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    JotForm Support

    Answered by ashwin_d on January 18, 2017 at 10:35 PM

    Hello,

    I did check the conditions you have added in form and found that your email hhill@salemstate.edu and mcasto@salemstate.edu ended up in our bounce list for following reasons:

     

    Result: 

    hhill@salemstate.edu is IN 

     the bounce list 

    Reason(s) : smtp; 554 rejected due to spam URL in content

     

    Result: 

    mcasto@salemstate.edu is IN 

     the bounce list 

    Reason(s) : smtp; 554 rejected due to spam URL in content

     

    That is the reason why you were not receiving emails on the above email addresses. I have now removed your email address from bounce list and it should work fine. I would suggest you to please test your form again and get back to us if the issue persists.

    Thank you!

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    JotForm Support

    Answered by ashwin_d on January 18, 2017 at 10:37 PM

    Please note that you can also use your own email address to send submission emails. You will have to add a custom sender email in your account and use your own SMTP settings. The follwoing guide should help you how to set up SMTP:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Thank you!