What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Collecting Credit Card Info without using merchant to charge card

    Asked by sheilaconway on January 18, 2017 at 10:10 PM

    I am a travel agent and need to collect credit card info from my clients to pay for their travel directly with my suppliers.  Does any of the integrated payment companies allow me to do that without charging the client's card?

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    JotForm Support

    Answered by Kiran on January 18, 2017 at 10:53 PM

    Unfortunately, it is not allowed to collect credit card information with JotForm. Such forms are considered as phishing forms and associated accounts will be automatically suspended. Please refer to our terms of usage for more information on phishing. It is required to use one of the payment methods available in the form builder.

    You may enable Authorization only option when you use PayPal/Stripe/Authorize.net so that the user's credit card will be authorized while submitting the form. You may later charge the user from the respective payment gateway dashboard.

    Hope this information helps! Please get back to us if you need any further assistance. We will be happy to help.