What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Integration to Google

    Asked by jkhan on January 18, 2017 at 11:23 PM

    Hi Jot,

     

    You Guys have a bug. I have to literally re integrate to the google sheet every day.

     

    This is not what i expect when i buy and membership and need to run a business.

     

    Please don't reply back with this

    ....Apologies for the inconvenience. We did experience an issue earlier with the Google Spreadsheet integration, but our developers have now resolved this. I have tried resyncing the form with your spreadsheet. Can you please check on your end if the data is now there? If not, please re-integrate the form with google sheets again.

     

    Because it clearly hasn't worked every day am having to reintegrate to find missing sales.

     

    Thanks

    Jimi

     

  • Profile Image
    JotForm Support

    Answered by Ian on January 18, 2017 at 11:56 PM

    We are sorry for the inconvenience caused to you. The issue is caused by Google. We are discussing the issue with them. However, this will take some time.

    The bug ticket is still open and our second level is still working on it.

    Thanks for your patience.

     

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    JotForm Developer

    Answered by Denis on February 08, 2017 at 09:44 AM

    Sorry for the trouble caused to you. We have been working on Google related issues. I've checked your integration logs and it seems it's fine now. If problem occurs again please let us know. 

    Regards