Integration to Google

  • Profile Image
    jkhan
    Asked on January 18, 2017 at 11:23 PM

    Hi Jot,

     

    You Guys have a bug. I have to literally re integrate to the google sheet every day.

     

    This is not what i expect when i buy and membership and need to run a business.

     

    Please don't reply back with this

    ....Apologies for the inconvenience. We did experience an issue earlier with the Google Spreadsheet integration, but our developers have now resolved this. I have tried resyncing the form with your spreadsheet. Can you please check on your end if the data is now there? If not, please re-integrate the form with google sheets again.

     

    Because it clearly hasn't worked every day am having to reintegrate to find missing sales.

     

    Thanks

    Jimi

     

  • Profile Image
    Ian
    Answered on January 18, 2017 at 11:56 PM

    We are sorry for the inconvenience caused to you. The issue is caused by Google. We are discussing the issue with them. However, this will take some time.

    The bug ticket is still open and our second level is still working on it.

    Thanks for your patience.

     

  • Profile Image
    Denis
    Answered on February 08, 2017 at 09:44 AM

    Sorry for the trouble caused to you. We have been working on Google related issues. I've checked your integration logs and it seems it's fine now. If problem occurs again please let us know. 

    Regards