- firstname.lastname@example.orgAsked on January 19, 2017 at 01:44 AM
IN ADDITION... my email notifications ( at least the one to my email@example.com ) is now not working at all ! - So I have lost some subscriptions and although it appears correctly in the Jot Form Mail setup window, it does not work -- I suspect the clients will also NOT get a copy !!!
Your assistance to date is really appreciated and valuable -- thank you in advance for your assistance to solve this.
- IanAnswered on January 19, 2017 at 01:46 AM
Your email id was in the bounce list
firstname.lastname@example.org is IN the bounce list
Reason(s) : smtp; Your email to group email@example.com was rejected due to spam classification.
You can remove yourself by following the instructions provided at :
This usually happens when the messages are rejected by your email service provider. Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as "old", "rejected" or similar, and it will store your recipient email address in our bounce list. To prevent email bouncing related issues please read :
In addition, you can find our mail server domain list from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses. You may consider adding the list on your whitelist settings.
If the issue continues, our best recommendation to avoid email bouncing issues is to use your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
Please observe your email activity from here on. You may also check your email activity to see the status of the email deliveries from your forms by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
Let us know if you have more questions regarding the same