What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    my email notifications bouncing Your assistance to date is really appreciated and valuable -- thank you in advance for your assistance to solve this.

    Asked by brits@153.co.za on January 19, 2017 at 01:44 AM

    IN ADDITION... my email notifications ( at least the one to my accounts@153.co.za ) is now not working at all ! - So I have lost some subscriptions and although it appears correctly in the Jot Form Mail setup window, it does not work -- I suspect the clients will also NOT get a copy !!!

    Your assistance to date is really appreciated and valuable -- thank you in advance for your assistance to solve this.

     

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    JotForm Support

    Answered by Ian on January 19, 2017 at 01:46 AM

    Your email id was in the bounce list

    accounts@153.co.za is IN  the bounce list 

    Reason(s) : smtp; Your email to group accounts@153.co.za was rejected due to spam classification. 

     You can remove yourself by following the instructions provided at :

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    This usually happens when the messages are rejected by your email service provider. Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as "old", "rejected" or similar, and it will store your recipient email address in our bounce list. To prevent email bouncing related issues please read :

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    In addition, you can find our mail server domain list from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-AddressesYou may consider adding the list on your whitelist settings. 

    If the issue continues, our best recommendation to avoid email bouncing issues is to use your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please observe your email activity from here on. You may also check your email activity to see the status of the email deliveries from your forms by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Let us know if you have more questions regarding the same