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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Picture upload does'n work

    Asked by RehaClinic on January 19, 2017 at 02:15 AM

    Hi there,
    we use JotForm in our company for surveys about customer satisfaction. Now we're facing a problem with the picture upload in the form builder, which we use to put our companies logo in the upper right corner of each page. All previously uploaded logos disappeared and were replaced with a “picture no available” symbol. We tried to remove the picture and re-upload it and we tried to use a new picture field. In both cases, after the upload, the same symbol appeared. If we use the url method it works fine.
    We tried different webbrowsers. See attached screenshot.

    Sincerely
    Timo Gruenenfelder,
    Thermal Services Inc.

    Page URL:
    https://form.jotformeu.com/RehaClinic/Patientenbefragung-Sonmatt-Luzer<br/>n

    Screenshot
  • Profile Image
    JotForm Support

    Answered by John_Benson on January 19, 2017 at 02:44 AM

    Hello Timo,

    I cloned your form and try changing the image via upload file. I was not able to replicate the issue. I was able upload an image successfully. Please see the screen animation:

    If the issue persists, try using a different internet browser. I will clear your form cache to refresh your forms.

    Let us know how it goes. Thank you.

  • Profile Image

    Answered by RehaClinic on January 19, 2017 at 02:49 AM

    Now it works, thank your for the fast answer.

  • Profile Image

    Answered by RehaClinic on January 19, 2017 at 03:40 AM

    Sorry, the Problem still persists. It works only with this form. We tried IE, Chrome and Firefox.

  • Profile Image

    Answered by RehaClinic on January 19, 2017 at 04:36 AM

    By the way, we tried it with beta4 and v3

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    JotForm Support

    Answered by Chriistian on January 19, 2017 at 04:43 AM

    Hi,

    I'm currently checking your form. Please allow me sometime to further check on the issue. I'll try to user different browser to test. I'll get back once I've found results.

    Regards

  • Profile Image
    JotForm Support

    Answered by Chriistian on January 19, 2017 at 04:55 AM

    Hi again,

    I cloned your form and tested the image upload field in a different browsers but I wasn't able to replicate the issue. The image upload field works on my end.

    Chrome:

    Firefox:

    IE:

    If issue still persists, can you please try to clear your browser's cache and see if this works?

    Regards