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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Notification Email is not sent to Recipient Emails.

    Asked by brits@153.co.za on January 19, 2017 at 03:12 AM

    Thanks guys -- the name issue on the Google Drive / PDF naming is resolved and works fine


    I have opted to create a new email address for notifications as somehow the current address was flagged on your server side and although I white listed it via the facility provided, it was not helping. However, the notification Recipient PERSIST in sending to my previous entry --

    Previous notification email was deleted and a new recipient ( signup@153.co.za was created AND SAVED ).. -- using the TEST EMAIL facility, it Persists in sending it to brits@153.co.za -- kindly advise - Thanks



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    JotForm Support

    Answered by olivia on January 19, 2017 at 04:06 AM


    We are sorry for the inconvenience.

    As you mentioned in your post the reason is "Test Email". Test Email button just send notification emails to account email. This is not a problem. You need to make an actual submission on the preview of your form. Recipient Email (signup@153.co.za) works on the preview. 

    Please have a look at the following images:


    Please have a look at the Important Notice in the following guide: Setting-Up-Email-Notifications 

    If you need any other details, please feel free to let us know.

    Thank you.