Notification Email is not sent to Recipient Emails.

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    Asked on January 19, 2017 at 03:12 AM

    Thanks guys -- the name issue on the Google Drive / PDF naming is resolved and works fine


    I have opted to create a new email address for notifications as somehow the current address was flagged on your server side and although I white listed it via the facility provided, it was not helping. However, the notification Recipient PERSIST in sending to my previous entry --

    Previous notification email was deleted and a new recipient ( was created AND SAVED ).. -- using the TEST EMAIL facility, it Persists in sending it to -- kindly advise - Thanks



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    Answered on January 19, 2017 at 04:06 AM


    We are sorry for the inconvenience.

    As you mentioned in your post the reason is "Test Email". Test Email button just send notification emails to account email. This is not a problem. You need to make an actual submission on the preview of your form. Recipient Email ( works on the preview. 

    Please have a look at the following images:


    Please have a look at the Important Notice in the following guide: Setting-Up-Email-Notifications 

    If you need any other details, please feel free to let us know.

    Thank you.