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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We would like to switch to a nonprofit package immediately

    Asked by NCA2015 on January 19, 2017 at 08:04 AM

    Since we just purchased the bronze package less than 12 hours ago, can you switch our package to the nonprofit bronze now that we've been approved?  Your assistance would be appreciated.

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    Answered by Boris on January 19, 2017 at 09:58 AM

    We cannot switch your subscription from regular priced one to non-profit, because they are essentially different subscriptions, but what we can do instead is to cancel and refund your existing subscription for which you've made a payment today, and then you can re-upgrade your account with your approved non-profit subscriptions.

    I have done just that - your last payment of $19 has been refunded, and your regular priced subscription is now cancelled.

    You can now re-upgrade your account with the non-profit pricing.

    Please let us know if you need further assistance.