- NCA2015Asked on January 19, 2017 at 08:04 AM
Since we just purchased the bronze package less than 12 hours ago, can you switch our package to the nonprofit bronze now that we've been approved? Your assistance would be appreciated.
- BorisAnswered on January 19, 2017 at 09:58 AM
We cannot switch your subscription from regular priced one to non-profit, because they are essentially different subscriptions, but what we can do instead is to cancel and refund your existing subscription for which you've made a payment today, and then you can re-upgrade your account with your approved non-profit subscriptions.
I have done just that - your last payment of $19 has been refunded, and your regular priced subscription is now cancelled.
You can now re-upgrade your account with the non-profit pricing.
Please let us know if you need further assistance.