Box integration: Authentication error

  • Profile Image
    Asked on January 19, 2017 at 08:10 AM

    I've got to the page on Box where he gives me the option to Grant Access to JotForm, which I accept and I'm returned to Jotform website but it tells me the Authentication has failed and I should check my credentials, which are clearly correct because I'm logged on.  

    I have the account owner and admin.  It is a business enterprise account.

  • Profile Image
    Answered on January 19, 2017 at 10:18 AM


    I have cloned your form in order to test it on my side. I've added a Box integration to the form as you can see the screenshot below:

    I have entered my credentials of Box account. I have seen that the integrations is ready and working properly. I have seen that there is no error in the integration as you can see below:

    Moreover, I have fulfilled and submitted the form. I have seen the submission is saved into the Box account successfully.

    Did you follow all of the steps that I have explained above establishing your integration?

    All in all, I was not able to produce the issue you have.

    Also, please clear your web browser caches and try once again. Because another credential could have stuck on the browser.

    I have used Google Chrome and did not see any issue. Please try in another web browser.

    On the other hand, it could be a temporary issue as it is working now.

    Please test again and if the issue still persists, let us know.

    Thank you.

  • Profile Image
    Answered on January 19, 2017 at 10:45 AM
    Thanks, I’ll try your suggestions.
    Rupert Bassadone
    Head Of Operations
    M: +44 (0)7866 429 678
    T: +44 (0)1225 740 652
    S: rbassadone