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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Box integration: Authentication error

    Asked by WOMAD on January 19, 2017 at 08:10 AM

    I've got to the page on Box where he gives me the option to Grant Access to JotForm, which I accept and I'm returned to Jotform website but it tells me the Authentication has failed and I should check my credentials, which are clearly correct because I'm logged on.  

    I have the account owner and admin.  It is a business enterprise account.

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    JotForm Support

    Answered by candy on January 19, 2017 at 10:18 AM

    Hello,

    I have cloned your form in order to test it on my side. I've added a Box integration to the form as you can see the screenshot below:

    I have entered my credentials of Box account. I have seen that the integrations is ready and working properly. I have seen that there is no error in the integration as you can see below:

    Moreover, I have fulfilled and submitted the form. I have seen the submission is saved into the Box account successfully.

    Did you follow all of the steps that I have explained above establishing your integration?

    All in all, I was not able to produce the issue you have.

    Also, please clear your web browser caches and try once again. Because another credential could have stuck on the browser.

    I have used Google Chrome and did not see any issue. Please try in another web browser.

    On the other hand, it could be a temporary issue as it is working now.

    Please test again and if the issue still persists, let us know.

    Thank you.

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    Answered by WOMAD on January 19, 2017 at 10:45 AM
    Thanks, I’ll try your suggestions.
    Rupert Bassadone
    Head Of Operations
    M: +44 (0)7866 429 678
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    E: Rupert@womad.org
    S: rbassadone
    W: www.womad.co.uk
    ...