What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Users not getting emails when forms submitted.

    Asked by WebServ on January 19, 2017 at 09:48 AM


    I have been getting complaints about a form we have been using for quite a while.  I have tested it locally and it seems to work fine for me.


    The emails that is supposed to confirm the form has been filled out to the person who fills it out is not being returned.


    The email that is supposed to notify the owner of the form that it has been completed is also not going to that person.  Again, I can see that when I add my name to the list of those who can see it.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on January 19, 2017 at 11:28 AM

    I checked our logs and it looks like the emails to two of the addresses in your form have indeed been failing.  Those addresses were in our bounce list but have already been removed. 

    If the addresses are continually being placed in our bounce list, I would recommend sending notifications from your own address or one of their addresses via SMTP instead: