What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are my last two form submissions not showing up in a Drive folder?

    Asked by srosner on January 19, 2017 at 10:21 AM

    We are still experiencing same issue with not all attachments to submissions showing up in drive folders and now  submissions not showing up at all.  

    Time is of the essence here.  I am running a program and hiring individuals based on these form submissions and their accuracy.  

    I expect responses from your team on a regular basis as to:

    1. What the problem may be?

    2. How it can be fixed?

    3. WHEN it will be fixed?

     

    Please provide these answers by the end of the business day today (January 19th).  This has been going on for weeks now and I have had no response and I'm told I cannot speak to anybody!  As a paying subscriber this is UNACCEPTABLE!

     

    Thank You,

    Shawna

  • Profile Image
    JotForm Support

    Answered by Kiran on January 19, 2017 at 11:39 AM

    Unfortunately, we are not offering telephone support at the moment. Please be noted that your questions on this support forum will be answered in a timely manner.

    I believe that you are referring to your previous thread on the issue with Google Drive integration.

    https://www.jotform.com/answers/1014969-

    I see that the issue is already assigned to one of our backend team members and shall be addressed there once we have any information in this regard.

    The issue is that Google has applied strict limits in their API which has caused these issues with Google Drive and Spreadsheet integration.  So, our developers have applied for a higher limit that should solve all these issues, but it may take a while until Google approves the application.

    Hope this information helps.

  • Profile Image

    Answered by srosner on January 19, 2017 at 01:48 PM

    If the problem is with limitations on Google's end, why does the integration work in full sometimes and not other times?  Why are the folders not showing up at all now? Wouldn't it just not allow the user to do certain things period?

     

    Thank You.

  • Profile Image
    JotForm Support

    Answered by Mike_G on January 19, 2017 at 04:07 PM

    Once the API limits are reached from our requests Google blocks new ones. Everything will be going through until the requests are blocked. Then, by the time requests are accepted again, things will work again.

    With your question: "Wouldn't it just not allow the user to do certain things period?"

    I believe the issue began where you can't even do integration (getting a blank response during integration), but then issues are being fixed in a process.

    The issue with Google Drive is not solely within Jotform, but with Google itself.

    https://techcrunch.com/2017/01/17/google-drive-goes-down/

  • Profile Image

    Answered by srosner on January 25, 2017 at 09:46 AM
    What is the update on the integration issue I am experiencing? I thought
    Jot Form needs to extend their contract with Google. When will this be
    done?
    Who can I talk to about being reimbursed for the past two months since the
    forms have not been working as expected and promised?
    Thank You,
    Shawna
    *2017 SIP Applications are LIVE!
    Shawna L. Rosner,
    J.D., P.C.Summer Internship Program Director*
    Albert & Norma Geller Hillel Student Center
    Cleveland, Ohio 44106
    *srosner@clevelandhillel.org *
    *(216)926-9576*
    *www.clevelandhillel.org *
    *www.linkedin.com/in/shawnarosner *

    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on January 25, 2017 at 10:39 AM

    Please be noted that the issue seems to be the recent policy changes and API restrictions by the Google. Since this is a recent change, our team has already applied for higher limits. However, this would take a while until Google approves the application.

    Since the ticket is opened on the other thread, if there is any update on the issue you'll be posted on the other thread. I notice that the issue is still being investigated by our backend team and I see that the issue is marked as very important. You may follow-up on the other thread if you have any questions with the issue.

    Thank you!