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CellarstoneAsked on January 19, 2017 at 10:28 AM
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IanReplied on January 19, 2017 at 11:44 AM
If your notifications are not coming through, your email address might be on our bounce list. You can remove yourself by following the instructions provided at :
https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
qc_sales@celarstone.com is IN the bounce list Reason(s) : smtp; 554 5.1.2 <qc_sales@celarstone.com>: Recipient address
I found this and deleted for youThis usually happens when the messages are rejected by your email service provider. Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as ""old"", ""rejected"" or similar, and it will store your recipient email address in our bounce list. To prevent email bouncing related issues please read :
https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
In addition, you can find our mail server domain list from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses. You may consider adding the list on your whitelist settings.
If the issue continues, our best recommendation to avoid email bouncing issues is to use your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
Please observe your email activity from here on. You may also check your email activity to see the status of the email deliveries from your forms by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
Let us know if you have more questions regarding the same