What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When a card fails is there a way to keep form data to avoid refilling the whole form?

    Asked by makeitbritish on January 19, 2017 at 11:20 AM

    Another question - when a card fails you have to go back and refill the whole form.
    Is there any way of saving the data from the top fields that aren’t payment related?

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    JotForm Support

    Answered by AIDAN on January 19, 2017 at 12:32 PM

    Hi, thank you for contacting us.

    I will inspect your request and get back to you ASAP. Thank you in advance for your patience and understanding.

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    JotForm Support

    Answered by AIDAN on January 20, 2017 at 04:09 AM

    Hi again,

    Upon inspection, it turned out that when there is a problem with the payment, such as incorrect credit card details, the submission would still go through, but it would be marked as an incomplete payment.

    For more information on how to view incomplete payments please see our guide here: https://www.jotform.com/help/135-How-to-view-incomplete-payments

    If at that point you contact your user, and ask them to correct their payment for that submission, you can mark their incomplete payment as complete, and that would convert this incomplete payment into an actual submission that you can view in the list of submissions.

    For more information on how to view form submissions please see https://www.jotform.com/help/269-How-to-View-Form-Submissions

    I hope this helps shed some light on how you could handle these incomplete payments with the submitter. If you have more questions or need further assistance please let us know and we will be happy to help. Thank you.