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  • Profile Image

    Notification e-mails don't work properly

    Asked by gbesen on January 19, 2017 at 11:39 AM

    Hi,

     

    I have 12 notification mails in my form and I can receive only 3 of them. They are in order of execution. Something is preventing those e-mails to be sent. I couldn't figure out. Could you please help me?

    Page URL:
    https://form.jotformeu.com/70081434660349

  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 19, 2017 at 12:52 PM

    I have checked your form and noticed you're using conditions to send the emails, most of them are disabled, not sure if this was intentionally, but do note that even disabling a condition the email will not be sent, if you do not want to use the condition anymore then you need to delete it in order to use the default sender. 

    I have also checked the email addresses you're using and did not find them in our bounce list, reviewing the email history in your account I can also see all emails are being sent, you could also check it by following this guide: How-to-View-All-Your-Form-Email-History

    If you're still not receiving emails, I would suggest you to ask your email provider to white-list our mail server domain list: 

    us-sub1.jotservers.com

    us-sub2.jotservers.com

    aws-sub1.jotservers.com

    aws-sub2.jotservers.com

    us-app2.jotservers.com

    srv89.formresponse.com

    srv48.formresponse.com

    jotservers.com

    jotmails.com

    jotform.com

    amazonses.com

    email.amazonses.com

    *.smtp-out.amazonses.com

    jotform.co

    secure.jotform.co

    s3.amazonaws.com  

    static-interlogyllc.netdna-ssl.com

    Here's another guide that will help you to know why emails may not be sending: Why-I-am-not-Receiving-Email-Notifications

    You may also try setting up SMTP, but please check the conditions in your form and delete them if you do not need them anymore or enable them to properly send the emails, otherwise even if you set up an SMTP sender the emails will not be sent because of the conditions. 

    Screenshot of your disabled conditions. 

    Hope this helps.