What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form submissions: Why submissions are not reaching my account?

    Asked by AngelaLind on January 19, 2017 at 12:21 PM



    Clients  have said they had filled out my forms and submitted but it doesn't show up here anything filled out. Are the submissions sent via email? I can't log in here to check all forms that have been submitted.


    Please reply ASAP. 

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    JotForm Support

    Answered by Kevin_G on January 19, 2017 at 01:30 PM

    I have checked your form http://www.jotform.us/form/70068819876168 and I can see there are not submissions in it, upon reviewing the emails history of your account I can confirm that you have not received submissions in this form yet. 

    You can also check your email history by following this guide: How-to-View-All-Your-Form-Email-History

    I have also tested your form and found that the submission was sent through successfully, please also test your form by making a real submission, you will be able to view then in your submissions page. 


    If you're unable to log in, please try resetting your password, the email should be sent to the address you have set up in your account. 

    In the login page you will be able to reset your password: https://www.jotform.com/login 

    Hope this helps.