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  • Profile Image

    I have to constantly remove my email from the bounce list.

    Asked by KBratcher on January 19, 2017 at 12:36 PM

    I have to constantly remove my email from the bounce list. Once I do, I will start receiving the notifications again for a short while and then the email will go back to being on the bounce list. This if very frustrating. What can I do to stop this for good?



    This is a re-post of a comment on Why I am not Receiving Email Notifications?

  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 19, 2017 at 01:38 PM

    What I would suggest you is to try white-listing our mail server domain list, when an email is added to our bounce list it means that form some reason it was blocked in the destination mail server, this may also happen due to security filters on your destination server. 

    us-sub1.jotservers.com

    us-sub2.jotservers.com

    aws-sub1.jotservers.com

    aws-sub2.jotservers.com

    us-app2.jotservers.com

    srv89.formresponse.com

    srv48.formresponse.com

    jotservers.com

    jotmails.com

    jotform.com

    amazonses.com

    email.amazonses.com

    *.smtp-out.amazonses.com

    jotform.co

    secure.jotform.co

    s3.amazonaws.com  

    static-interlogyllc.netdna-ssl.com

    Also, if the problem persists, you should try setting up a custom SMTP sender email address, this will help you to avoid the bouncing problems. 

    Here's the guide: How-to-Setup-SMTP-for-a-Form