What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I change the notification email (when a form is submitted) and it still goes to the email associated with my account.

    Asked by campanacare on January 19, 2017 at 12:49 PM
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    JotForm Support

    Answered by Jan on January 19, 2017 at 02:07 PM

    I checked your form and I can see that the form notification is configured correctly. The email recipient is not in the bounce list.

    The mail logs shows that you are using the "Test Email" button in the Emails wizard. Please take note that if you use the "Test Email" button, the notification will always be sent to the account's email address.

    The best way to test the email recipient is to open the actual form and do a test submission.

    Hope that helps. Thank you.