What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Keep getting notice that my email is on your bounce list

    Asked by Richard.Struzik on January 19, 2017 at 01:32 PM


    I keep getting the notice below.  I click the "Remove From List' option but I will get the notice again the following day.

    The email is correct.

    What can I do about this?



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    JotForm Support

    Answered by Mike on January 19, 2017 at 02:51 PM

    Thank you for contacting us.

    Unfortunately, we cannot check a bounce reason message when email address is not listed in our bounce list.

    In general, if our email sending method does not work well with your email provider, our best recommendation is to use your own SMTP sender on forms.

    How to Setup SMTP for a Form

    The sending process and bounces will be handled by your email server in this case.