Keep getting notice that my email is on your bounce list

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    Asked on January 19, 2017 at 01:32 PM


    I keep getting the notice below.  I click the "Remove From List' option but I will get the notice again the following day.

    The email is correct.

    What can I do about this?



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    Answered on January 19, 2017 at 02:51 PM

    Thank you for contacting us.

    Unfortunately, we cannot check a bounce reason message when email address is not listed in our bounce list.

    In general, if our email sending method does not work well with your email provider, our best recommendation is to use your own SMTP sender on forms.

    How to Setup SMTP for a Form

    The sending process and bounces will be handled by your email server in this case.