Form Analytics: discrepancy between views this week of a form, and accounts total views this month.

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    Brynn
    Asked on January 19, 2017 at 01:38 PM

    It is urgent you reach back out to us regarding our account. We have used only about 700 forms in an entire year, and yet we received notification yesterday that we were about to exceed our 10,000 MONTHLY limit!! We went from 9,080 to over 10,000 in a matter of less than 30 minutes which is a total falsehood. 

    We rely on the form for internal processes here; and it is ridiculous that there isn't a phone number we can call. We emailed you multiple times yesterday in regard to this and have received no response but requests to upgrade......which we do not need or want to do.

     

    Contact us immediately please.

     

    Saludos,
    Brynn

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    BDAVID
    Answered on January 19, 2017 at 01:41 PM

    Please provide us your account username, or email address associated to your account, we will be glad to check it's status.

     

    Just to let you know, the account username Bray was found under your email address "bray@davisvision.com". That account is on free status, and the monthly limits have not been reached.

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    Brynn
    Answered on January 19, 2017 at 01:45 PM
    Thanks!
    davisvision
    We’ve been looking into it, and I think it’s a spam situation of some kind – there’s been a HUMONGOUS spike in views, but they’re all from the same IP address, “OTHER” location, “OTHER” device and with an average page time of 0 seconds.
    You’ll also see our history of extremely minimal views and form use.
    Thank you for your response; I am very looking forward to what you can uncover to help us out.
    Brynn Ray
    Director, Marketing
    Davis Vision
    175 E. Houston Street | San Antonio, TX 78205
    Office: 210.524.6918 | Mobile: 210.665.8188
    Bray@davisvision.com | Davisvision.com
    ...
  • Profile Image
    Kevin_G
    Answered on January 19, 2017 at 03:44 PM

    I checked the account you provided davisvision and I can see you have not reached the limits for this account either, the views counter shows 5589 and your allowed number is 10000. 

    The forms  where you have received more views is 60554610764960 with 21,530 views. 

    What I would suggest you is to check if you have embedded forms in your website, if some of those embedded forms are no longer in use then you could remove them so they do not generate traffic, each view will be counted, even if only the webpage where the form is placed on is loaded or even if there is not submission sent. 

     

     

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    Brynn
    Answered on January 19, 2017 at 04:45 PM
    Hi Kevin – Yes, I already understood what you outlined below, but my concern is that the page on our website that does have the embedded form on it shows a mere 34 visits through our google analytics. How in the world could the form have been viewed 21,000 times when the page on which it lives has only been seen 34 times? And over 10K of the views occurred in 48 hours with an average on-page time of 0 seconds.
    My point is your form was spammed somehow, and I would like our account to be unlocked since we in fact could not have possibly hit our 10K mark.
    Brynn Ray
    Director, Marketing
    Davis Vision
    175 E. Houston Street | San Antonio, TX 78205
    Office: 210.524.6918 | Mobile: 210.665.8188
    Bray@davisvision.com | Davisvision.com
    ...
  • Profile Image
    BDAVID
    Answered on January 19, 2017 at 06:03 PM

    Your forms view usage is 5,587 out of 10,000 this month. So you haven't reached the limit.  

    Obviously the analytics is not working, if your views limit is only 10,000 per month, how come would a form receive 21,530 views in one week?

    I will forward this to our back-end team to have it correctly updated. You will be notified via this thread when this gets fixed.

  • Profile Image
    Brynn
    Answered on January 19, 2017 at 06:45 PM
    I really appreciate it!!!
    Brynn Ray
    Director, Marketing
    Davis Vision
    175 E. Houston Street | San Antonio, TX 78205
    Office: 210.524.6918 | Mobile: 210.665.8188
    Bray@davisvision.com | Davisvision.com
    ...