Terms & Conditions: Conditions based on the widget are not working.

  • Profile Image
    Asked on January 19, 2017 at 01:54 PM

    For some reason all of a sudden there are certain things not showing on my form, only in preview. On most pages there is meant to be a 'How do you predict this match to be won?' dropdown field however it seems to only be showing on the first page. Also on the 'Submit' tab when the user clicks 'I agree to terms and conditions' some text aswell as a submit button is meant to be showing below it. This has only been doing this now and i have no idea why. Please check out the screenshot to see exactly what i mean. Please help!


  • Profile Image
    Answered on January 19, 2017 at 04:17 PM

    I have checked your form and found that the field "'Who is your prediction to win this match?" is showing up in your form properly in all the tabs, here's a screen-cast about what I can see: 

    Now, I was able to see the conditions you have set up based on the Terms and Conditions widget are not responding, upon reviewing the web console I can see there is an error and it is not resolved when replacing the widget with a different one. 

    It works on another form where I tested, but not on this one so I will forward this to our second level so this can be checked and resolved. 

    We will let you know as soon as we get updates regarding this. 

  • Profile Image
    Braden Putt
    Answered on January 19, 2017 at 04:37 PM

    I'm sorry i made a mistake regarding the first problem. All tabs (except the 'Submit' tab) are meant to have a 'How do you predict this match will be won?' drop down. It is only showing this on the first tab. Thank you very much for looking into the second problem :-)

  • Profile Image
    Answered on February 07, 2017 at 10:48 PM

    The terms and conditions widget should be working as expected now. Please check - let us know. 


  • Profile Image
    Answered on February 07, 2017 at 11:00 PM

    It is now working thank you! :-)