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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email Notification

    Asked by aerotechsystems on January 19, 2017 at 02:02 PM

    Hello ,

    I'm having problems getting my email notifications working when people fill out my form.

    Several times I have seen where the software placed my email on the black list. I've clicked to get it on the white list several times.

    I have looked at your help section, the video shows the choice under recipients for email notifications with the choice "Your Name and Your Email". I do not see that choice there for me.

    The form I'm talking about is the "First Time Home Buyer Registration Form"

    Thank you for such a wonderful tool, I love your forms. It just seems a little buggy to me. I've had this problem 2-3 times now.

    I do not get the test emails either. Even if I have two emails addresses listed.




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    JotForm Support

    Answered by BJoanna on January 19, 2017 at 04:17 PM

    I have checked email history log on your account and all recent submissions were sent successfully to your email address. 

    When I checked email logs on your account I saw that email address torieburkhamer@bellsouth.net is in the bounce list. Our system gave following result:

    torieburkhamer@bellsouth.net is IN the bounce list 

    Reason(s) : smtp; 553 5.3.0 flpd570 DNSBL:ATTRBL 521<

    I have removed it form the bounce list. 

    You can follow this guide on how to check and remove the email from bounce list.

    And this guides:

    How to setup email alerts to prevent email bouncing related issues.

    Why I am not Receiving Email Notifications?

    i have also checked our admin email logs and all recent submissions, including your test submissions, were successfully sent to your email address.

    If you did not received those emails, please check spam, trash and bulk folders and if you find them there please mark them as not spam in order to not go into that folder any more.

    Also please note that when you test email Notification using "Test email" button email will only be send to email address of your account. To properly test your Notification you need to make actual submission. 

    How to Properly Add, Change, and Test a New Email Recipient Address

    Hope this will help. let us know if you need further assistance.