Occasional stall on "please wait" after Submit button when using file-upload

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    ajproduction
    Asked on January 19, 2017 at 02:05 PM

    Hi there, we've had a few reports that our form is stalling permanently on the "Please wait..." stage after adding a video file via the upload widget and pressing the Submit button. This form is being utilized solely on iOS devices. I've not been able to make it happen myself, so if anything, it's an inconsistent or intermittent problem. Just hoping you'll have a look at the form and advise of anything that could potentially cause this issue.

    The form:  https://form.jotform.com/63345818076967

    Embedded here: http://staging.augustjackson.com/PROPRIETARY/BaxterVideoUploads/

    Thank you!

    -Jeff

  • Profile Image
    Mike_G
    Answered on January 19, 2017 at 04:33 PM

    This can be due to the size of the file being uploaded through the File Upload field in your form. I have checked your form and I see that you have set the allowed file size to its maximum (1GB).

    Larger files may take a longer time to upload than usual. And I see that you've already put in a note (sub-label) for your respondents to be aware of that, which is good. They need to wait for "Thank-You" page to confirm that their submission went through.

    Another factor that needs to be also considered is the internet connection speed.

    I don't see anything in your form that could potentially cause this to happen other than those two that I have mentioned above.

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    houses4renttampa
    Answered on January 19, 2017 at 10:04 PM

    I am having a similar problem but I guess everyone in support is unavailable I have yet to hear back since 6. the submit button just says please wait...please help,

    here is the link

    https://www.jotform.com/houses4renttampa/rental-application

  • Profile Image
    John_Benson
    Answered on January 20, 2017 at 12:58 AM

    @houses4renttampa

    My colleague already answered you on this thread: https://www.jotform.com/answers/1040279.

    Please reply there if necessary. Thank you.

  • Profile Image
    ajproduction
    Answered on January 20, 2017 at 02:42 PM

    OK thanks Mike, appreciate the analysis.

    -Jeff