Ability to remove integration is not possible in JotForm V4

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    Asked on January 19, 2017 at 02:28 PM

    Today I can't fix a broken Integration as a result of whatever your develops have done this week to create a fragmented system because the choice to remove an Integration for Google Sheets and Google Drive is now missing. Our business depends on this system functioning smoothly and the problems seem to become more and more frequent with most of my time spent trying to convince JotForm that there's a problem. Please get this fixed. We are losing many hours and there is money tied to the problems you're creating.

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    Answered on January 19, 2017 at 04:35 PM

    We apologize for any inconvenience caused. I was able to see this issue as well on the JotForm V4.



    To fix this, you can temporarily switch back first to V3 of the Form Builder. You can do this by going to your account settings page https://www.jotform.com/myaccount/settings

    Once in version 3, open the form and remove the integration. Then save.

    You can switch back to V4 again anytime.

    I will also forward this thread to the next level support so that they can fix this issue.

    We will let you know once we have fixed it for JotForm v4.

    Thank you.


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    Answered on January 20, 2017 at 06:13 AM

    Hey PHO2,

    This issue is resolved now and the button is back in its place. Sorry for the inconvenience.

    Let us know if you need anything else,