- JotForm SupportdavidAnswered on January 19, 2017 at 06:38 PM
The integration looks to be working. The user might need to check with his/her bank to see if the card is still valid to be used, it is has enough funds and there's no other restriction on it.
This article from Stripe might also be of help: https://support.stripe.com/questions/why-was-a-customers-charge-declined
- OralEyeAnswered on January 19, 2017 at 07:25 PM
I'm getting the same error and there is definitely nothing wrong with the user info I'm entering. I have submitted 2 support requests and have had no update yet.
All of our Stripe integrated forms have been throwing this error today. I did some testing and found that when I edited the integration to be for a defined price product instead of a user defined price it worked.
This is a MAJOR issue and sounds like it could be system wide in Stripe integrations if it's affecting multiple customers.
- JotForm Support ManagerJeanetteAnswered on January 19, 2017 at 10:39 PM
Our developers are now looking into it, hopefully it will be fixed quickly. You should get an update here.
- JotForm SupportKiranAnswered on January 20, 2017 at 01:09 AM
We have received an update from our backend team that the issue is now fixed. Please check now and let us know if you still experience any further issues with Stripe. We will be happy to take a look again.
We are sorry for the inconvenience this may have caused.