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Stripe integration problemAsked by melodicsounds on January 19, 2017 at 03:49 PM
In my form: https://form.jotform.co/70125778033858 I got stripe integrated and when I try to pay it says Paymento Error: Payment was unsuccessful. Your credit card was not charged.
Help me please?
The integration looks to be working. The user might need to check with his/her bank to see if the card is still valid to be used, it is has enough funds and there's no other restriction on it.
This article from Stripe might also be of help: https://support.stripe.com/questions/why-was-a-customers-charge-declined
I'm getting the same error and there is definitely nothing wrong with the user info I'm entering. I have submitted 2 support requests and have had no update yet.
All of our Stripe integrated forms have been throwing this error today. I did some testing and found that when I edited the integration to be for a defined price product instead of a user defined price it worked.
This is a MAJOR issue and sounds like it could be system wide in Stripe integrations if it's affecting multiple customers.
JotForm Support Manager
Our developers are now looking into it, hopefully it will be fixed quickly. You should get an update here.
We have received an update from our backend team that the issue is now fixed. Please check now and let us know if you still experience any further issues with Stripe. We will be happy to take a look again.
We are sorry for the inconvenience this may have caused.