What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to change to live mode in Stripte integration

    Asked by melodicsounds on January 19, 2017 at 04:26 PM

    So since you did the v4 version all my stripe integrations are fucked! When I enter stripe integration I noticed they all are in "test mode", so I change this to live mode and then save and save all... But when you try a payment it doesn't go through.. the Sent button stays in "please wait"... so I come back to check again the form and click on stripe integration again and see it changed back to "test mode"... so whats going on? I am losing a lot of money because this please help!




    Here is a prepopulated that doesn't work... because everytime you enter the form it says it is in test mode even though you change back to live mode and save... 

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    Answered by kmm005 on January 19, 2017 at 04:38 PM

    We need a way to call support on critical issues!  Using a Forum to submit critical trouble tickets is LAME! 

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    Answered by melodicsounds on January 19, 2017 at 04:41 PM

    I know! waiting for an answer :(!

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    JotForm Support

    Answered by Kiran on January 19, 2017 at 09:32 PM

    Unfortunately, we are not offering telephone support at the moment. Please be noted that this support forum is our primary support. Your questions on this support forum shall be answered in a timely manner. 

    I have checked the Stripe integration using Test mode and see that it is working fine at my end. Please be noted that when you change the Test mode to Live mode in the payment integration, it is required to connect the Stripe account again. 

    As I check your JotForm, I see that the Stripe is not connected. Could you try changing the mode to Live and then connect to Stripe again?

    Please get back to us if you need any further assistance. We will be happy to help. 

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    Answered by houses4renttampa on January 19, 2017 at 10:08 PM

    I am having a similar issue except my for just says please wait......here is the link

    please help


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    JotForm Support

    Answered by Kiran on January 19, 2017 at 11:30 PM

    @houses4renttampa and @melodicsounds,

    We have identified an issue with the Stripe payments and we have received an update from our backend team that it should be fixed by now. Could you open the form once and then try saving again after making sure that the Stripe is correctly connected?

    Let us know if the issue still persists. We will be happy to take a look again.

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    Answered by melodicsounds on January 20, 2017 at 01:10 PM

    working now!