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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Document Uploads Opening Blank

    Asked by mandyschnirel on January 19, 2017 at 05:26 PM

    Hi there,

    When users submit a form and upload a document as an attachment, after they submit and we open the document, the document appears to be blank. This is true for Word and PowerPoint files (although images seem to be working fine).

    Can you please assist?

    Page URL:
    https://form.jotform.com/mandyschnirel/logrhythm-creative-brief

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    JotForm Support

    Answered by liyam on January 19, 2017 at 10:00 PM

    Hello,

    If the document you have downloaded shows as blank, it's most likely that it is blank when it was uploaded. For testing purposes, I have downloaded one of the word documents you have received and I was able to see its contents

    Can you try downloading and opening the file on a different computer? It's possible that it may have something to do with the word processor that you are using.

    Please let us know if you have questions.

    Thanks.