What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form builder V4 : Missing "Remove Integration" button

    Asked by CEOGlobal on January 19, 2017 at 05:44 PM

    I need to delete/cancel/terminate a specific mailchimp integration I created.  Please advise.

    Page URL:
    https://form.jotform.com/CEOGlobal/2017-twts-spring-leadership-retreat

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    JotForm Support

    Answered by Chriistian on January 19, 2017 at 10:13 PM

    To remove the mailchimp integration, please follow the steps below:

    1. Click the integration button on the menu

    2. Select Mailchimp

    3. Click Remove Integration

    If you need further assistance, please let us know.
    Thank you.

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    Answered by CEOGlobal on January 20, 2017 at 12:50 AM

    Please see the attached screenshot of what shows when I follow your instructions. It is quite different than what you show in your most recent message.  Thanks.

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    JotForm Support

    Answered by Chriistian on January 20, 2017 at 02:13 AM

    Sorry for the confusion.

    I can see that you are using the JotForm V4 builder and I was able to replicate the issue. There is no remove integration for the MailChimp Integration when using the JotForm V4. I will raise this concern to our second level to be fixed.

    For the meantime, you can switch back to JotForm builder V3 to remove the integration.

     

    If you have other concern, please feel free to contact us.
    Regards

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    JotForm Support

    Answered by Scott on January 20, 2017 at 05:42 AM

    Hey CEOGlobal,

    This issue is fixed now. You will find the button back in its place if you return back to our new builder.

    Let us know if you need anything else,

    Cheers!

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    Answered by bmanfield on February 04, 2017 at 09:26 PM

    Same issue for Google Spreadsheets unable to delete integration on V4.
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    JotForm Support

    Answered by Jim_R on February 05, 2017 at 03:04 AM

    @bmanfield - To give way to the OP, I moved your post to a separate thread https://www.jotform.com/answers/1056977

    We'll have it addressed there shortly.