What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Subscription name is not displayed in the notifications

    Asked by naamatusa on January 19, 2017 at 07:45 PM

    In the JotForm notifications we receive for recurring donations, the amount is not listed, rather a dot (like a radio button) appears instead. (see below) How can I get the amount to display? Here's a link to the form: https://naamat.org/sustaining-partnership-program/ Thanks for the help!

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    JotForm Support

    Answered by Kiran on January 20, 2017 at 12:05 AM

    This is happening due to the name of the subscription is left blank for all the subscriptions.

    Please mention a name in the Name field of the subscription so that it will be displayed in the email notifications.

    Hope this information helps! 

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    Answered by naamatusa on January 20, 2017 at 12:19 PM

    Thank you! Much appreciated.