Subscription name is not displayed in the notifications

  • naamatusa
    Asked on January 19, 2017 at 7:45 PM

    In the JotForm notifications we receive for recurring donations, the amount is not listed, rather a dot (like a radio button) appears instead. (see below) How can I get the amount to display? Here's a link to the form: https://naamat.org/sustaining-partnership-program/ Thanks for the help!Subscription name is not displayed in the notifications Image 1 Screenshot 20

  • Kiran Support Team Lead
    Replied on January 20, 2017 at 12:05 AM

    This is happening due to the name of the subscription is left blank for all the subscriptions.

    Subscription name is not displayed in the notifications Image 1 Screenshot 30

    Please mention a name in the Name field of the subscription so that it will be displayed in the email notifications.

    Subscription name is not displayed in the notifications Image 2 Screenshot 41

    Hope this information helps! 

  • naamatusa
    Replied on January 20, 2017 at 12:19 PM

    Thank you! Much appreciated.