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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My forms are not being submitted.

    Asked by just4kids on January 19, 2017 at 08:37 PM
    Hi,
    My forms are not being submitted. I did find the forms@j4kdental.com email
    in the bounce list and removed it. But the forms are still not being
    emailed to forms@j4kdental.com.
    Any insight?
    Thanks,
    Naveet
  • Profile Image
    JotForm Support

    Answered by Chriistian on January 19, 2017 at 08:43 PM

    I checked your account email history and it looks like the latest emails are being sent successfully. You can also check this on your end by following this guide: How to View All Your Form Email History

    Were you not able to receive these emails? Please check your spambox to see if the emails are sent there. Also, please note that test emails will always send to the email address associated with your account. To properly test the email recipient of your notification, you will have to make an actual submission in the form.

    If the issue persists, please let us know.
    Regards.

  • Profile Image

    Answered by just4kids on February 14, 2017 at 07:45 PM
    Hi,
    I am still having an issue where the forwarding email (forms@j4kdental.com)
    keeps going to the bounce list. Please advise.
    url: j4kdental.com
    Naveet
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on February 14, 2017 at 08:57 PM

    I see that forms@j4kdental.com was in the bounce list. I have now removed it from the list so the next notifications should send successfully.

    An email address can sometimes get added to the bounce list if their email service provider keeps rejecting the email notification due to suspected spam. I would suggest adding noreply@jotform.com in your trusted senders list. Also please contact your email service provider and ask them to whitelist the addresses listed here: Whitelisting JotMails IP Addresses 

    If the issue persists, please let us know.
    Regards.