-
just4kidsAsked on January 19, 2017 at 8:37 PM
-
Chriistian Jotform SupportReplied on January 19, 2017 at 8:43 PM
I checked your account email history and it looks like the latest emails are being sent successfully. You can also check this on your end by following this guide: How to View All Your Form Email History
Were you not able to receive these emails? Please check your spambox to see if the emails are sent there. Also, please note that test emails will always send to the email address associated with your account. To properly test the email recipient of your notification, you will have to make an actual submission in the form.
If the issue persists, please let us know.
Regards. -
just4kidsReplied on February 14, 2017 at 7:45 PMHi,
I am still having an issue where the forwarding email (forms@j4kdental.com)
keeps going to the bounce list. Please advise.
url: j4kdental.com
Naveet
... -
Chriistian Jotform SupportReplied on February 14, 2017 at 8:57 PM
I see that forms@j4kdental.com was in the bounce list. I have now removed it from the list so the next notifications should send successfully.
An email address can sometimes get added to the bounce list if their email service provider keeps rejecting the email notification due to suspected spam. I would suggest adding noreply@jotform.com in your trusted senders list. Also please contact your email service provider and ask them to whitelist the addresses listed here: Whitelisting JotMails IP Addresses
If the issue persists, please let us know.
Regards.