What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Stripe Integration: Unable to make payment.

    Asked by francescaloftus on January 19, 2017 at 08:49 PM
    We're having the same issue with the stripe/jotform combination on a totally different site payments.iamhom.com
    Our client is unable to pay our invoices
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    JotForm Support

    Answered by Chriistian on January 19, 2017 at 09:00 PM

    Apologies for the inconvenience. Due to other similar reports, it appears that there is indeed an issue with payments on the stripe integration. I have raised this issue to our developers for further investigation. We will let you know on this thread once we have any updates on this issue.


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    JotForm Support

    Answered by Kiran on January 20, 2017 at 01:10 AM

    We have received an update from our backend team that the issue is now fixed. Please check now and let us know if you still experience any further issues with Stripe. We will be happy to take a look again.

    We are sorry for the inconvenience this may have caused.