What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    can you restore my account please?

    Asked by bodyshop on January 19, 2017 at 11:25 PM
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    JotForm Developer

    Answered by Helen on January 20, 2017 at 02:22 AM


    Thank you for contacting us.

    I have checked your account and forms. I realized that your form has contained "Credit Card Number", "CVV code" and "Expiration Date" fields.  You can not directly get personal sensitive information such as password, credit card details. Because it violates our terms of use.  If you insist on collecting any of this information, your account will be suspended again.  

    I have deleted these fields and re-activated your account. Your forms are enabled now.

    Also, You can use our payment methods. It is available with PayPal, Stripe, and Authorize.Net integration.

    And I would suggest you check the guide below to learn more about enabling payment authorizations through those payment integrations.


    If you have more questions, feel free contact us.