What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form suddenly cannot connect Stripe which result my customer cannot pay by credit card. Please help! Urgent!

    Asked by kidsportsac on January 19, 2017 at 11:29 PM
    Page URL:
    https://kidsportsac.com.hk/blogs/ks/ks-2017

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Kiran on January 20, 2017 at 01:38 AM

    We have experienced a technical glitch with the Stripe payment. However, our backend team has identified the issue and fixed it. Please check now and let us know if you are able to receive Stripe payments normally. 

    We are sorry for the inconvenience this may have caused.

  • Profile Image

    Answered by kidsportsac on January 20, 2017 at 06:45 AM
    To whom it may concern,
    It is ok now. But we have already lost many businesses since these few days
    are our peak season. Please make sure it won't happen again.
    Regards,
    Enosh
    Best Regards,
    KidSports Athletic Club
    香港學界br/>童體育會
    KS 學界Facebook專頁
    https://www.facebook.com/kidsportsathleticclub/
    KS 學界網頁
    https://kidsportsac.com.hk/
    ...
  • Profile Image
    JotForm Support

    Answered by Helen on January 20, 2017 at 07:13 AM

    Hi Enosh,

    We hope this issue won't happens again. We have got temporary issues sometimes. However, we respond to the incident immediately.

    Also, our friendly customer support team is available 24/7. Please do not hesitate to contact us, we are always here to assist you!