Integration compromised when Jot Form amended

  • Profile Image
    YOLO
    Asked on January 19, 2017 at 11:29 PM

    Hi there,

     

    Could you please contact me asap on any of the below to assist with this issue:

    info@mapcoffee.com.au

    fee@mapcoffee.com.au

    mapcoffeecs@gmail.com

    1800 239 438

     

    ISSUE: The data on the spreadsheet is not updating when a Jot Form is amended. Please send to your developers asap. History & cookies have been refreshed.

     

    INSTALL JOT FORM

    FORM: https://form.jotform.co/YOLO/machine-install-form

    DATA: https://docs.google.com/spreadsheets/d/1GcqLheEWJ9WZd73re9lo_ulKOV-AD1kkGVZFanCORqQ/edit#gid=0

     

    TRANSFER JOT FORM

    FORM: https://form.jotform.co/61850962788875

    DATA: https://docs.google.com/spreadsheets/d/1UOkassWcGKiddAmdXDd_xW21NwJfKE58taSNA9QCEDI/edit#gid=0

     

    Please note: We have Bronze Membership and hope to have this resolved asap. This is my third request.

     

    Kind Regards,

     

    Feebee-Lou

    National Customer Service Manager

    Tata Global Beverages Australia

     

  • Profile Image
    Chriistian
    Answered on January 20, 2017 at 02:26 AM

    Hi,

    Sorry for the inconvenience. We have some previous issues regarding the Google API that's why there are some integration delays. 

    I noticed that you opened several threads with the same issue. Please follow up your original thread that has been escalated and it should be working now.

    If issue still persists, please re-integrate with Google Spreadsheet and see if this works.

    If you have other concerns, please let us know.
    Regards