What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my forms are disabled?

    Asked by metawise on January 19, 2017 at 11:45 PM

    Hi my test form is being disabled, is it a bug?


    Please help asap?

    Page URL:

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    JotForm Support

    Answered by candy on January 23, 2017 at 05:08 AM



    I have checked your account and I have seen that your account has been suspended as you have requested Instagram login information (username and password) from users as the following screenshot of your form:




    This situation violated our Term Of Use. So, I had to delete this forbidden field from your form and re-activated your account again.


    You are not allowed to receive any credentials in your forms. Please check our Terms of Use (as you can find it at the following link) in order to avoid this kind of suspicious activities in your account not to be suspended again: https://www.jotform.com/help/8-Terms-of-Use 


    Thank you for your understanding.