What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Google sheet not updating

    Asked by alokbalachandran on January 20, 2017 at 12:23 AM

    Hey,

    We're facing this issue again where the Google Sheet integrated with all our JotForms are not updating with fresh submissions? Could you please help us look into this issue? We seem to be having this issue almost every other day and are unsure what the reason could be.

    Thanks for your help with this.

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    JotForm Support

    Answered by Chriistian on January 20, 2017 at 02:49 AM

    Sorry for the inconvenience.

    We had previous issues regarding the Google API that's why there are some delays on the integration.

    Can you please try to re-integrate your Google Spreadsheets and see if this works now?

    If issue still persists, please let us know.
    Regards

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    Answered by elgen.cm on January 20, 2017 at 12:18 PM

    I am having same issue where the spreadsheet was not updating with new submissions.  Attachments were also not being sent to the google drive folder (only the PDF of submission data was uploaded to the google folder)  I tried re-integrating and now am not even able to re-integrate sheets.  I removed the integration and then tried to re-activate it and it shows the "Please wait..." screen but never finishes.  When I exit out and back in, it shows that it was integrated but the spreadsheet link says "Undefined" at the end and is not a valid link and there is no spreadsheet created in my google drive.   

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    JotForm Support

    Answered by david on January 20, 2017 at 12:45 PM

    This should now be fixed.  Let us know if you are still unable to complete the integration and we will take another look.