Email Notification Not working

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    cheekyherbs
    Asked on January 20, 2017 at 01:16 AM

    Hi there

    I have just been informed that our form is not  sending emails to us. The customer is getting them, I just did a test order, but we are not. The notifications appear to be on. We are not on the bounce list.

     

    But I just checked the the History ACtivity Logs for EMail and it says "Email in bounce/block list to me@ etc etc".

    Would love some help on this one.

    Thanks

     

     

  • Profile Image
    cheekyherbs
    Answered on January 20, 2017 at 02:22 AM

    The test email works to our admin email at the same server, so still not understanding why it stopped working suddenly a few days ago. I haven't even logged in this week.

  • Profile Image
    cheekyherbs
    Answered on January 20, 2017 at 02:29 AM
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    Helen
    Answered on January 20, 2017 at 03:33 AM

    Hi,

    We are glad to solve your issue on your own. 

    In addition to this, if the issue continues or if you do not want our email addresses noreply@jotform.com or noreply@formresponse.com to be setup as the Sender E-mail, then you can use your own mail servers as the sender address. In order yo use your own mail server, you will need to setup SMTP sender on the form. The bounce messages will be processed by your mail server, in this case, so the email addresses will not be added to our bounce list. Here's a guide with further details about this option: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Please let us know if you need any further assistance.