What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email Notification Not working

    Asked by cheekyherbs on January 20, 2017 at 01:16 AM

    Hi there

    I have just been informed that our form is not  sending emails to us. The customer is getting them, I just did a test order, but we are not. The notifications appear to be on. We are not on the bounce list.


    But I just checked the the History ACtivity Logs for EMail and it says "Email in bounce/block list to me@ etc etc".

    Would love some help on this one.




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    Answered by cheekyherbs on January 20, 2017 at 02:22 AM

    The test email works to our admin email at the same server, so still not understanding why it stopped working suddenly a few days ago. I haven't even logged in this week.

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    Answered by cheekyherbs on January 20, 2017 at 02:29 AM
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    JotForm Developer

    Answered by Helen on January 20, 2017 at 03:33 AM


    We are glad to solve your issue on your own. 

    In addition to this, if the issue continues or if you do not want our email addresses noreply@jotform.com or noreply@formresponse.com to be setup as the Sender E-mail, then you can use your own mail servers as the sender address. In order yo use your own mail server, you will need to setup SMTP sender on the form. The bounce messages will be processed by your mail server, in this case, so the email addresses will not be added to our bounce list. Here's a guide with further details about this option: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Please let us know if you need any further assistance.