What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Emails- Conditional emails not working

    Asked by design.jobs on January 20, 2017 at 01:47 AM


    We have been struggling to get conditional emails working.

    We are not receiving any of the emails and we cannot fault the logic in the form itself.


    Basically the logic is:


    IF 'Field A' IS EQUAL TO, 'Field B' SEND 'Notification 1' EMAIL TO email@email.com



    Any ideas?


    Thanks in advance,




    Page URL:

  • Profile Image

    Answered by design.jobs on January 20, 2017 at 03:13 AM

    Actually our server may be blocking the emails from jotform...we are checking this at the moment.

  • Profile Image
    JotForm Developer

    Answered by Helen on January 20, 2017 at 03:22 AM


    Hi Lawrence,

    Thank you for contacting us.

    I have checked your recipient e-mail addresses and they were in our Bounce List. As you can see:

    I have removed their. You can receive your notification e-mails now. You may have a look at them to learn how to prevent e-mail bouncing issues and how to remove your e-mail from bounce list if it is in. 



    Please let us know if you need any further assistance.