-
design.jobsAsked on January 20, 2017 at 1:47 AM
Hi,
We have been struggling to get conditional emails working.
We are not receiving any of the emails and we cannot fault the logic in the form itself.
Basically the logic is:
CHANGE E-MAIL RECIPIENT
IF 'Field A' IS EQUAL TO, 'Field B' SEND 'Notification 1' EMAIL TO email@email.com
https://form.jotform.co/70190661695865
Any ideas?
Thanks in advance,
Lawrence
Page URL: https://form.jotform.co/70190661695865 -
design.jobsReplied on January 20, 2017 at 3:13 AM
Actually our server may be blocking the emails from jotform...we are checking this at the moment.
-
HelenReplied on January 20, 2017 at 3:22 AM
Hi Lawrence,
Thank you for contacting us.
I have checked your recipient e-mail addresses and they were in our Bounce List. As you can see:
I have removed their. You can receive your notification e-mails now. You may have a look at them to learn how to prevent e-mail bouncing issues and how to remove your e-mail from bounce list if it is in.
https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
Please let us know if you need any further assistance.