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    Emails- Conditional emails not working

    Asked by design.jobs on January 20, 2017 at 01:47 AM

    Hi,

    We have been struggling to get conditional emails working.

    We are not receiving any of the emails and we cannot fault the logic in the form itself.

     

    Basically the logic is:

    CHANGE E-MAIL RECIPIENT

    IF 'Field A' IS EQUAL TO, 'Field B' SEND 'Notification 1' EMAIL TO email@email.com

    https://form.jotform.co/70190661695865

     

    Any ideas?

     

    Thanks in advance,

     

     

    Lawrence

    Page URL:
    https://form.jotform.co/70190661695865

    Screenshot
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    Answered by design.jobs on January 20, 2017 at 03:13 AM

    Actually our server may be blocking the emails from jotform...we are checking this at the moment.

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    JotForm Developer

    Answered by Helen on January 20, 2017 at 03:22 AM

     

    Hi Lawrence,

    Thank you for contacting us.

    I have checked your recipient e-mail addresses and they were in our Bounce List. As you can see:

    I have removed their. You can receive your notification e-mails now. You may have a look at them to learn how to prevent e-mail bouncing issues and how to remove your e-mail from bounce list if it is in. 

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    Please let us know if you need any further assistance.