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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form not submitting on my webpage and hangs at Please wait

    Asked by karlwoodcock on January 20, 2017 at 04:09 AM

    2 questions - 

    Uploading images on desktop automatically just appears as failed

     

    once clicking submit on the form it stays on please wait and does not load?

    Page URL:
    http://prestigepanoramic.co.uk/2577-2/

    Screenshot
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    JotForm Support

    Answered by Kiran on January 20, 2017 at 04:42 AM

    I notice that you website is built using WordPress and the form is embedded on the web page using form embed plugin which seems to be causing the issues. 

    Please try embedding the form using the default javascript embed code on the page which should be working fine.

    Please make sure that you disable the form embed plugin on the website to avoid any conflicts on the web page.

    Please get back to us if the issue still persists. We will be happy to assist. 

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    Answered by Karl Woodcock  on January 20, 2017 at 07:10 AM

    I tried this but still doesnt seem to work it now just appears with nothing atall? 

     

    I tried adding it as a post and also as a new page. Neither worked? 

     

    Thanks

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    JotForm Support

    Answered by ashwin_d on January 20, 2017 at 07:34 AM

    Hello Karl,

    Have you removed the webpage already? 

    I am unable to access the webpage URL which you have shared. It shows 404 error message. Please check the screenshot below:

     

    Please share the webpage URL where you have embedded your form and we will take a look.

    We will wait for your response.

    Thank you!

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    Answered by karlwoodcock on January 20, 2017 at 07:47 AM

    the url is 

     

    http://prestigepanoramic.co.uk/testdoc/

     

    /thanks

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    JotForm Support

    Answered by owen on January 20, 2017 at 09:10 AM

    Hi Karl,

    I ran two test submissions on the latest link you provided where your form is embedded. The form submitted successfully. I guess form being stuck on "Please Wait" is no longer an issue on your end. Can you please confirm that as well? 

    Thank you for contacting us. 

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    Answered by makeover2560 on January 20, 2017 at 09:11 AM

    https://form.jotform.me/63442369322455

     

    This form are still blank page when click submit.

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    JotForm Support

    Answered by Kiran on January 20, 2017 at 11:32 AM

    @makeover2560,

    Your question is already addressed by one of our team members on your other thread. Please follow the link below:

    https://www.jotform.com/answers/1040814-

    If you have any questions with the issue, we request you to follow-up on the other thread.

    Thank you!