My e-mail address in bounce list

  • Profile Image
    Els_Vannylen
    Asked on January 20, 2017 at 06:15 AM

    When I log in to JotForm I get a pop up message saying that my emailaddress is bounced but the email address is correct.   I usually get replies in my inbox and this is not the case anymore.

    I cannot provide a different email address as this is my correct one.

    What can we do to solve this problem?

     

    Els Vannylen
    Tenneco
    Tel. +32 11 703 103
    email address : evannylen@tenneco.com

  • Profile Image
    Helen
    Answered on January 20, 2017 at 06:40 AM

    Hi Els,

    Thank you for contacting us.

    I have checked your account and realized that your recipient e-mail addresses were in our Bounce list. As you can see:

    JotForm will stop sending emails when your email address is on the bounce list. Please note that high bounce rates will put our sending method at risk so we have to process the bounce messages without exceptions.

    I have removed these e-mail address from out Bounce list. You may have a look at them to learn how to prevent e-mail bouncing issues and how to remove your e-mail from bounce list if it is in. 

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    If you have any questions or issue, feel free to contact us.