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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    External Access- Form not found

    Asked by Detnor on January 20, 2017 at 07:56 AM

    Hi Support, :)

     

    We seem to be experiencing issue with the following form: https://form.jotform.com/51513251996963

    When we try accessing the same form without HTTPS, it seems to be working: http://form.jotform.com/51513251996963.

     

    What's gone wrong here?

    Page URL:
    https://form.jotform.com/51513251996963

    Screenshot
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    JotForm Support

    Answered by candy on January 20, 2017 at 09:20 AM

    Hello,

    Thank you for contacting us.

    I have seen the issue with the link: https://form.jotform.com/51513251996963. So, I have cleared your form caches and I have seen that the form is working now.

    Also, you are able to clear your form caches as you can see in the following document: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache 

    On the other hand, you should have reached your form at the following link, actually: http://www.jotformpro.com/form/51513251996963 

    Thank you.