What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Not Updating on EU Server

    Asked by locodisplaycase on January 20, 2017 at 08:13 AM

    My form does not appear to be updating on EU Server

    Updates I did over 1 hour ago not showing.

    Is there a known issue.

    Thanks David

    Page URL:
    https://form.jotformeu.com/62574637689373

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    Answered by KadeJM on January 20, 2017 at 09:42 AM

    I've taken a look at the issue you mentioned with your form changes.

    But, after inspecting your revision history and it's showing several changes that took effect for it on my end.

    Can you please check again and let us know if this is still a problem for you? 

    I've also cleared your form cache to refresh them for you so that should help as well.

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    Answered by jwhittingham on January 20, 2017 at 09:53 AM

    Might not have anything to do with it, but I've had updating issues (also on the EU server) using version 4 form builder.

    I've gone back to version 3 , saved the form again and all parts are working as expected. Might be wort a try. :)

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    JotForm Support

    Answered by Kiran on January 20, 2017 at 12:06 PM

    We have received an update from our backend team that the issue should be fixed by now. I have tested with my EU account and see that the form are updated correctly in v4 as well.

    Please check and let us know if you need any further assistance. We will be happy to assist.