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  • Profile Image

    Form redirects to a blank submission page instead of showing a Thank You message

    Asked by makeover2560 on January 20, 2017 at 08:50 AM

    https://submit.jotform.me/submit/63442369322455/

     

    when i click at submit it still blank page and no data submit to database.

     

    This is my form https://form.jotform.me/63442369322455

    Page URL:
    https://form.jotform.me/63442369322455

  • Profile Image

    Answered by Boris on January 20, 2017 at 11:29 AM

    I have checked your linked form and made some test submissions, and I see that these submissions got posted to your submissions page without any issues:

    https://www.jotform.com/help/269-How-to-View-Form-Submissions

    The only issue with your form that I've noticed is that your form remains on a blank submission page after the form is submitted, rather than taking you to your Thank You page. However, your form is still submitted successfully.

    Here is how your form appears upon submitting:

    I have escalated this issue to our developers for closer examination, and we will update you here as soon as it is resolved, or if we have relevant updates. Thank you.

  • Profile Image
    JotForm Support

    Answered by Scott on January 23, 2017 at 12:02 PM

    Hey makeover2560,

    We had a temporary issue that seems like resolved now.

    I made a test submission and was able to land on your form's thank you page. If you are still having issues, please let us know,

    Cheers.