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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    is this a phishing scheme?

    Asked by drrinde on June 01, 2012 at 12:29 PM

    this is an email I recieved:

    Dear Adam Rinde,

    Your JotForm account has been downgraded.

    If you have not requested a downgrade this might have happened because your credit card expired.

    Re-upgrading is quick and easy:
    http://www.jotform.com/upgrade?username=drrinde

    Thanks for using JotForm,

    JotForm Team
    http://www.jotform.com/

     

  • Profile Image
    JotForm Support

    Answered by liyam on June 01, 2012 at 12:37 PM

    Hello Adam,

    I believe you have already figured this one out.

    I have checked our logs and noticed that our third party payment service, Plimus, failed to charge your card 4x which prompted their system to give up on trying for further attempts and decided to downgrade your account.

    If you have other questions or concerns, please let us know.

    Thank you for resubscribing.

    Warm regards,

    Liyam