What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am creating forms for insurance quotes

    Asked by Jasminefl1 on January 20, 2017 at 09:37 AM

    I would like to purchase the form that is encrypted and safe for sensitive info, which form package do I need and how much is it?

  • Profile Image

    Answered by Boris on January 20, 2017 at 11:55 AM

    All our forms use SSL secured data transfer by default:

    https://www.jotform.com/blog/175-All-Forms-are-Now-Secure-by-Default-The-SSL-Limits-on-Free-Accounts-are-Lifted-

    If you need to use an even higher grade of encryption and protection of the data you are collecting, you can additionally use our encrypted forms feature:

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    This option provides military grade protection of the data. With encrypted forms, only you will be able to read your submission data, and should you lose your private encryption key that can decrypt your data, the data becomes lost and can no longer get decrypted.

    SSL security and encrypted forms features are available at all pricing levels. However, please do keep in mind that certain kinds of sensitive information is forbidden to be collected through our forms, and I would recommend that you go through our terms of use for greater detail:

    https://www.jotform.com/terms/

    Here is a short excerpt:

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    European Data Collection. If you collect personal data in Europe, you must use EU Safe Forms feature of JotForm Service.

    Please let us know if you need further clarifications or assistance. Thank you.